GENERAL TERMS

The primary concern of the company is to outline the terms governing the rights and obligations of e-oro.gr towards all of you who visit its websites. The aim is to inform you about your rights and obligations and to provide better service in searching for and acquiring the products you wish to purchase from its store.

PERSONAL DATA

To initiate our transaction, you need to provide some personal details. When you place an order, we will ask for your full name, the address where the products will be shipped, your landline number (or any other phone number you wish to use for better service), your email address, etc.

We will request your approval to participate in our newsletter or any other promotional activity. If you choose to make payments via credit card, our site will direct you to the interbank systems of Eurobank and Alpha Bank.

e-oro.gr, strictly following the principles of personal data protection as stipulated by relevant laws and international conventions, will not engage in any unfair and unauthorized use of your information without your prior consent.

e-oro.gr does not disclose, publish, sell, or exchange the personal data and information you trust us with. Exceptionally, your personal data may be disclosed by the company, always following the legal procedure, when required by a Public Authority, court, etc.

e-oro.gr reserves the right to inform its suppliers with sales statistics, which in no case will contain personal data that could lead to the identification of individuals. You can change or delete the personal data you have disclosed to us at any time and revoke your consent to our promotional activities.

User Data Deletion Instructions

It is important for us to protect your personal data and to provide you with the ability to delete any information we have collected about you. Follow the steps below to submit a data deletion request:

1. Submit a Deletion Request:
   • Send an email to our support team at info@e-oro.gr. In the subject line, please mention "Data Deletion Request".
   • In the body of the email, include the following information:
     • Your full name
     • The email with which you registered for our service
     • Any specific information you want to be deleted (e.g., transaction history, user profile).
2. Identity Confirmation:
   • For the security of your data, we will need to confirm your identity. You may be asked to provide additional information or documents that confirm your identity.
3. Request Processing:
   • Once we receive your request and confirm your identity, we will start the process of deleting your data.
   • This process may take up to 30 days, depending on the size and type of data to be deleted.
4. Deletion Confirmation:
   • When the deletion is complete, you will receive a confirmation email informing you that your data has been successfully deleted.

Please note that deleting your data may affect your ability to use some of our services. If you have any questions or concerns about the data deletion process, do not hesitate to contact us electronically at info@e-oro.gr or by phone at 2102927775.

PRICES OF SOLD PRODUCTS

The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities available in our warehouse, while e-oro.gr reserves the right to adjust the prices. For certain areas of Greece where reduced VAT rates apply and if your order is invoiced, the product prices will be lower than those listed due to the reduced VAT.

Product Packaging

All products presented on e-oro.gr come with the packaging of the official distributors. The photos of the packaging are indicative, and the current packaging may differ. Many brands offer more than one packaging for their products.

PRODUCTS

Category Rings, Wedding Rings, Engraving Fonts on Our Products

If you wish for the above products/services to be sent to you by cash on delivery, at least 30% of the value must be paid as a deposit when placing the order, as they are produced exclusively at your request.

If purchases are made from the "Rings" or "Solitaire" product category, there is no right of return except for size changes if feasible and at the customer's expense.

MISCELLANEOUS

1. Availability:

For all products listed in the e-oro.gr catalogs, there are clear indications of the availability in our warehouse. This way, you can easily determine before placing your order which products are available and ready for immediate delivery, which are not immediately available but are expected on a specific date from our suppliers, and which are unavailable but we are waiting for an update on their exact arrival date from our suppliers. However, you can send us your order even for products not available in our warehouses, and we will contact you via email or phone within a reasonable time to inform you of the expected receipt time from the supplier and its subsequent delivery to you. In this case, if the waiting time is unsatisfactory, you have the option to request the cancellation of the order for that product. In any other case, we will contact you by phone within less than 24 hours from placing your order.

In any case, it should be clear that the delivery time of your order depends on the availability of the products in our warehouses. Additionally, you have the option to choose whether you want to receive all the products in one shipment at the latest date once all items are available or to receive partial deliveries based on the availability and delivery time of each product.

1. Force Majeure:

If, for reasons of force majeure (e.g., adverse weather conditions, strikes, theft, or loss of parcel, etc.), it is not possible to deliver the products within the specified time, we will inform you via email, so you can decide whether you want to proceed with the order under these conditions.

1. e-oro.gr Liability:

e-oro.gr is not responsible for defects or poor quality of the products provided to its customers. All products are received from suppliers packaged. However, in the event of a proven defective product, e-oro.gr will take responsibility for the repair at its own shipping cost. The warranties of all products are provided by the official representatives of the companies and concern the repair of the respective product within the specified period. All manufacturer warranties do not cover product replacement; however, in the case of a recent purchase, we will contact you to find the best solution.

e-oro.gr is not liable for organized attacks by hackers aiming to steal users' personal data. However, credit card users are safeguarded since the CVV code of the cards is not stored in the system.

1. Advertising Messages:

e-oro.gr provides users the option to be informed about new products on the market and other offers, payment arrangements, etc., through advertising-informative messages to their email or postal address or by phone. e-oro.gr will not misuse this service. Users always have the option to stop receiving advertising messages.

1. Cookies:

Like most sites on the internet, e-oro.gr uses cookies to access certain information each time you browse our store with a web browser. Without cookies, we would not be able to offer important services such as order status, personal settings, and storing items in your cart. Cookies are alphanumeric files that we transfer to your computer's hard drive through your internet so that we can provide services like those mentioned above. In your browser settings, you can choose to prevent your browser from accepting new cookies or to ask you each time a new cookie is about to be installed on your hard drive. However, you should be aware that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use some of the store's services.

1. Modification of Terms:

e-oro.gr reserves the right to modify or renew the terms and conditions of transactions.

1. Applicable Law:

All transactions conducted through e-oro.gr are governed by International and European law regulating issues related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance sales.

GDPR Terms of Use

Introduction

Welcome to our website. The www.e-oro.gr is an online store operating under the legal form of a General Partnership with the name PAPPAS NIKOLAOS, based in the Municipality of Galatsi, Attica, Athinas 20, Postal Code 14132, GEMI number 124767640, VAT number 65915903000, and the trade name "E-ORO.GR".

The online store e-oro.gr also maintains 4 other stores with the names PAPPAS - E-ORO GP, VAT number 802160110 - DOY IG ATHINON - GEMI number 171171303000, Pappas Nikolaos with VAT number 124767640 - DOY GALATSIOU - GEMI number 65915903000. The stores are located in the Galatsi area (Oropou 78, Leof. Veikou 7), in Pylos Messinia (Three Admirals Square), and in the Smartpark shopping center (Spata).

Scope

The following terms and conditions (hereinafter referred to as "Terms") cover every sale of products from the online store located at the website www.e-oro.gr. Any other terms and conditions are explicitly excluded. Every user or visitor who enters and transacts with the online store (hereinafter referred to as "Customer" or "Visitor" or "User") is considered to consent to and unconditionally accept the terms stated here, without any exceptions. If any user does not agree to these terms, they must refrain from visiting, using this website, and engaging in any transactions with the online store. Each user uses this website solely at their own responsibility, and its content in no way should be construed as providing direct or indirect advice or encouragement to engage in any action.

General Terms

The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store at any time, with the obligation to inform consumers of any changes through the pages of this electronic store, always ensuring compliance with the General Data Protection Regulation (GDPR), (Regulation (EU) 2016/679), which is a directly binding legislative act (see the Privacy Policy Framework of our business HERE). Contracts through the online store are drawn up in the Greek language. Only natural persons aged 18 and over, who have legal capacity to enter into a sales contract, are eligible to make purchases through the online store. A prerequisite for placing an order from the online store is completing and submitting the relevant electronic order form with the necessary details for the conclusion of the sale and accepting the terms of the sales contract and terms of use.

Provided Information

The company commits to the truth, accuracy, and completeness of the information provided on the online store regarding the identity of the company and transactions conducted through the online store. In good faith, the company is not liable and is not bound by inadvertent or erroneous electronic data entries, and reserves the right to correct them whenever they become aware of them.

Limitation of Liability

The company fully complies with applicable provisions regarding sales, e-commerce, and consumer protection. Within the framework of its transactions through the online store, the company informs the customer based on the availability information maintained each time, or the lack thereof, of products and in no case can guarantee their availability. In any case, the company undertakes to promptly inform the customer of non-availability, in which case it assumes no further liability. The company is not liable for side effects or damages from the use of ordered products due to incorrect product selection by the user, negligent or incorrect use of the products, or manufacturer liability, such as faults in manufacturing, inadequate information or instructions accompanying the products, manufacturing quality, material safety, and defects. In case of a defective product, liability is limited to the obligation to replace it, provided the conditions for product return are met. In good faith, the company is not liable and is not bound by any errors or omissions in characteristics, photographs, and prices of products in common practice, nor can it exclude the possibility of incorrect entries for any reason during the introduction and/or update of product characteristics and/or prices. However, it undertakes to correct them whenever they become aware of them. The online store provides content (information, names, images, illustrations, etc.), products, and services through the website "as is". Under no circumstances does the company bear responsibility for any civil or criminal claims nor for any damage (positive, special, or consequential, including indicative and not restrictive, loss of profits, data, loss of earnings, monetary satisfaction, etc.) suffered by a visitor or user of the online store or a third party, due to reasons related to the operation or non-operation and/or use of the website or inability to provide services or products or information provided by it, and/or any unauthorized interventions by third parties on products and/or services and/or information provided through it.

Intellectual Property

All content of the online store, including but not limited to distinctive titles, trademarks, images, graphics, texts, etc., constitutes the intellectual property of the company (or third parties from whom the company has obtained a license to operate the online store) and is protected by relevant provisions of Greek and European law and international conventions. The names, distinctive titles, trademarks, images, photographs, designs, logos, graphics, distinctive features, texts, and audiovisual material presented and representing the online store on the website www.e-oro.gr or the products or services of the company or third parties, respectively, are proprietary elements and trademarks of the company or third parties, respectively, protected by relevant laws on intellectual property and trademarks. Their appearance on this website and the online store of the company should not be construed in any way as a transfer or assignment of a license or right to use them. Any copying, reproduction, distribution, modification, resale, creation of derivative works, alteration in any way, or misleading of the public about the actual provider of the online store is prohibited. Reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content in any way or means, for commercial or other purposes, is allowed only with the prior written consent of the company or any other right holder of intellectual property rights.

User Responsibility

The User agrees and undertakes to use this website, as well as the services, information, and data of the online store, in accordance with the law, good faith, and good morals. The User agrees to provide truthful and accurate information in transactions with the online store. The User assumes full responsibility for the use of their account on the online store by unauthorized persons and for any damage suffered by the Company as a result of this. The User agrees and undertakes not to use the online store for:

• Sending, posting, emailing, or otherwise transmitting any content that is illegal for any reason, causes illegal insult and harm to the Company or any third party, or breaches the confidentiality or privacy of information of any person.
• Sending, posting, emailing, or otherwise transmitting any content that offends users' morals, social values, etc.
• Sending, posting, emailing, or otherwise transmitting any content that users do not have the right to transmit under the law or valid contracts (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships, or covered by confidentiality agreements).
• Sending, posting, emailing, or otherwise transmitting any content that infringes any patent, trademark, trade secret, industrial and intellectual property rights, or other proprietary rights of any kind.
• Sending, posting, emailing, or otherwise transmitting any material containing software viruses or any other codes, files, or programs designed to interrupt, cause damage, or destroy the operation of any computer software or hardware.
• Deliberate or unintentional violation of applicable laws or provisions.
• Harassment of third parties in any way.

Pricing Policy

The Company reserves the right to freely shape the pricing policy of the online store, modify the listed prices, change or withdraw offers with or without prior notice to Users/Customers, who will be informed of the current price each time through its relevant posting on the website. The prices of products purchased from the Company's physical store may differ from the prices listed in the online store, and the Company assumes no responsibility for or covers differences in product prices that the Customer has subsequently discovered due to the existence of a lower price in the online store, compared to the physical store, or vice versa. All prices of products in the online store are in euros and include VAT. The final prices of each product do not include shipping costs, which are calculated later in the order text, based on the Customer's choice of delivery location. For additional charges, shipping, delivery, or postal charges, as well as any other expenses or fees, the Customer is informed before submitting their order. When these charges cannot reasonably be calculated in advance, the fact that such expenses may be required is made known to the Customer before submitting their order, and if they could not be calculated and communicated to the Customer by telephone before the confirmation of receipt of the order, then these charges do not burden the Customer without their prior explicit consent. If a product is offered at an unusually low or high price compared to its market value, the Customer can contact the Company by phone or email at info@e-oro.gr before placing their order.

Order

Order submission - Proposal for purchase The order of products by the Customer is submitted by completing and sending the special order form available on the online store. Before submitting the order, through a special link, the Customer becomes aware of the terms concerning the sale of the products they wish to acquire and then selects the activation of the relevant icon "I have read and accept the terms and conditions of purchase", explicitly and unreservedly declaring that before submitting their order, they received clear and understandable information about:

• The full details of the Company (name, headquarters, contact details, address, telephone, email address) and the supplier of the ordered products where applicable.
• The main characteristics of the products in the order as described in the online store.
• The total price of the products in the order, including VAT, all taxes, all additional charges (shipping, delivery, or postal charges), and any other expense, for the fact that such additional charges may be required, as well as that the final price stated for each product in the online store does not include shipping costs, which are calculated later in the order text, based on the method of shipment chosen by the Customer.
• The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any delivery restrictions and means of payment.
• The obligation of payment by the Customer upon submission of the order.
• The liability of the Company according to Articles 534 ff. of the Civil Code for actual defects and lack of agreed qualities, the duration of the contract, and the terms for termination where applicable, and the minimum duration of the Customer's obligations under the contract where applicable.
• The right of withdrawal exercised by the Customer (conditions, deadline, procedure, exceptions) where applicable, and in the case of withdrawal, the burden on the Customer with the direct cost of returning the products to the Company, as well as the obligation of the Customer, if used, to pay a reasonable cost to the Company, while when the right of withdrawal is not provided for by law, the information that the Customer has no right of withdrawal or the circumstances under which the Customer loses the right of withdrawal.

Delivery Time

The delivery time of products is determined upon ordering, depending on product availability and their shipping destination, which is confirmed upon acceptance of the order by the Company. In any case, the Company must deliver the products no later than thirty (30) days from the time of sale preparation, unless there is a written agreement to extend the time (electronic correspondence). If the order is not delivered within this time frame, the Customer is entitled to unilaterally cancel the order with a written notice via email to info@e-oro.gr. Upon cancellation of the order and thereby termination of the sales contract, the Company must promptly refund all money paid by the Customer in full. For bulk or custom orders tailored to the Customer's requirements, the thirty (30) day delivery time does not apply, and the delivery time is agreed upon with the Customer in writing (electronic correspondence).

Payment Methods

1. Credit Card Payment: The online store accepts all Visa, Mastercard, and Diners credit cards. Your transactions are protected by high security systems (SSL-128 bit and digital certification by Verisign, Inc.) used by the bank …………….. to process your transactions through www.e-oro.gr. During the product purchase process, the system automatically directs you to a secure encrypted environment (redirect) of the bank with which we cooperate, where you are required to enter your credit or debit card number, and once your transaction is completed, you return to our online store. For purchases with your credit or debit card, you will be asked to complete the order form, including your credit or debit card number and expiration date.
2. Cash on Delivery: Pay the courier upon delivery of your order to your location. The cash on delivery payment method applies throughout Greece and is subject to a charge of 1.50 euros. For cash on delivery via ELTA (Greek postal service), charges apply according to the current ELTA price list.
3. Paypal Payment: Use your PayPal account to pay for your order. PayPal is widely used and one of the most user-friendly payment methods.
4. Bank Deposit: Prepay your order to one of the banks we cooperate with and inform us by phone or send us a copy of the bank payment order by email to info@e-oro.gr. Upon receipt of the bank payment order copy, we will dispatch your order. As a reason for the deposit, the Customer writes the order number (which has already been sent to him with the Order Confirmation). The order is pending and will be executed when the Company confirms that the amount has been deposited.
5. Payment in Cash or Credit/Debit Card: Upon pickup from a physical store of the Company.

Right of Withdrawal

According to Law 2251/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, provided they are products not exempted from the right of withdrawal, without having to state the reason for their return, within fourteen (14) calendar days from their receipt. The Customer can return these products directly to the Company's headquarters or send them at their own expense to the Company's headquarters. In any case, before returning the products, the Customer can contact the Company either by phone or by sending an email. The Customer must return the products intended for return with their official purchase receipt in the same condition as received, without the products being unsealed or their packaging breached or used. Also, a condition for return is that the conditions for their preservation have been observed. The return is accepted only if the Customer has previously paid any amount charged to the Company for the delivery of the products to the Customer, as well as the return shipping costs. The withdrawal declaration is made in writing by completing the relevant form available HERE and sending it either to the Company's postal address at 20 Athinas Street, Nea Ionia, Attica, 14132, or by email to info@e-oro.gr. The Company is obliged to confirm in writing the receipt of the withdrawal declaration as soon as it receives it. In case of withdrawal, the Customer is obliged to return the products within fourteen (14) calendar days from the day they communicated their withdrawal. Upon the declaration of withdrawal, the Company is obliged to refund the price received from the Customer. The refund of the price due to withdrawal by the Customer will be made no later than fourteen (14) calendar days from the time the Company became aware of the withdrawal. Delivery charges are not refunded, except if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The Customer is responsible for any decrease in the value of the returned products if they used them in a way other than necessary.

Liability for Defects - Returns

Regardless of the Customer's right of withdrawal, the Company is liable under the provisions of the Civil Code when the product purchased by the Customer does not conform to the contract, especially when it has a defect.

Terms of Use

1. Introduction Your visit and use of the website imply acceptance of these terms and conditions. The company reserves the right to change, modify, or update the terms and conditions. Users are responsible for regularly reviewing these terms.

2. Availability & Network Security

The Company makes every effort to ensure the smooth operation of its network. However, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company bears no responsibility if users are unable to connect to the website. The Company is not liable for the security policies of other websites or how they manage their electronic visitors.

3. Confidentiality Statement

The Company treats user correspondence with the online store as confidential and only discloses its contents to the directly interested recipient or as required by law, provided that the content of the message is deemed to affect the Company. Such action is necessary for a) protecting the rights and property of the Company, b) protecting the website from misuse or unauthorized use, and c) ensuring the personal safety of users or the general public. In case a user provides a false email address or attempts to impersonate someone else when sending information, all information will be part of any investigation.

4. Invalidity

The invalidity of any term herein does not affect the validity of the remaining terms.

5. Applicable Law

These terms and conditions are governed by Greek law, European law directives, and relevant international provisions. Contracts made through the online store are governed by European and Greek law, especially legislation regulating e-commerce, distance sales, and consumer protection. The website is created and controlled by Greek law, which guides its use and interpretation. The protection of distance contracts law applies only to natural persons not engaged in their professional activity. The non-exercise by the Company of these terms and its rights does not imply a waiver of those rights. All communications must be made in writing. These terms constitute information under term 3b of Law 2251/1994.

6. Dispute Resolution

In the event of any dispute arising from our transaction and if we fail to reach an agreement upon your request, we commit to following alternative dispute resolution (ADR) procedures. You can contact the following Alternative Dispute Resolution (ADR) bodies: The Independent Authority "Consumer Ombudsman" with jurisdiction in all commercial sectors, The Ombudsman for Banking-Investment Services with jurisdiction in the financial services sector, ADR POINT IKE - Alternative Dispute Resolution Center with jurisdiction in all commercial sectors except those explicitly mentioned in Article 2(2) of Joint Ministerial Decision (JMD). The European Institute for Conflict Resolution (E.I.C.R.) has jurisdiction in all commercial sectors except those explicitly mentioned in Article 2(2) of JMD. If no solution is reached, the courts of Athens are competent to resolve any dispute. The Code of Consumer Ethics for E-Commerce, as formulated based on the Ministerial Decision of the Minister of Economy and Development in the Government Gazette of the Hellenic Republic (22/03/2017, Issue 969), is published by this website and can be read HERE.